This is the kind of ignorance we're up against.
Call Center | Edmonton, AB, Canada
(I work at a call center in Canada dealing with American cell customers. This is a call from a customer in Seattle.)So tell me, Watson, would you be happier if he recognized that Canada is not part of the USA and didn't want "our" jobs to go to a bunch of Canucks?
Me: “Hello, thanks for calling [Company Name]. How may I help you?”
Caller: “Does your company outsource to India?”
Me: “I don’t know for sure, but I know it does hire companies out of the USA.”
Caller: “I’d like to cancel my service, then.”
Me: “I can do that for you. May I ask why you’d like to cancel?”
Caller: “I don’t support companies that don’t support America. If they’re hiring out of America, then I don’t want to support them.”
Me: “Alright, I’ll process that cancellation for you.”
Caller: “Am I calling to India?!”
Me: “No. I’m actually in Canada.”
Caller: “Oh, I love Canada! I do all my shopping there. Everything is so much cheaper!”
I don't think consistency is really what I'm worried about, Holmes. Educating this person that Canada is not part of the US might actually make his effective protectionism worse instead of better. A little more education can also be a dangerous thing.